General Terms and Conditions with Customer Information Table of Contents
  1.  Range
  2. Conclusion of the contract
  3. Right of withdrawal
  4. Prices and payment terms
  5. Delivery and shipping terms
  6. Reservation of title
  7. Liability for defects (warranty)
  8. Redemption of promotional vouchers
  9. Redeeming gift vouchers
  10. Applicable law
  11. Alternative Dispute Resolution

1) SCOPE

1.1   These General Terms and Conditions (hereinafter referred to as the “T&Cs”) apply to all contracts for the supply of goods concluded between a consumer or entrepreneur (hereinafter referred to as the “Customer”) and the Seller regarding the goods presented by the Seller in its online store. The inclusion of the Customer’s own terms and conditions is hereby excluded, unless otherwise agreed.

1.2   These General Terms and Conditions shall apply accordingly to contracts for the supply of vouchers, unless expressly agreed otherwise.

1.3   A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity. An entrepreneur within the meaning of these Terms and Conditions is a natural person, legal person, or partnership with legal capacity who, when entering into a legal transaction, acts within the scope of their commercial or independent professional activity.

2) CONCLUSION OF THE AGREEMENT

2.1   Product descriptions contained in the Seller’s online store do not constitute a binding offer on the part of the Seller, but serve to submit a binding offer by the Customer.

2.2   The customer can submit an offer via the online order form integrated into the seller’s online store. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3   The Seller may accept the Customer’s offer within five days,

  • by sending the Customer a written order confirmation or an order confirmation in text form (by fax or e-mail), whereby the Customer’s receipt of the order confirmation is decisive, or
  • by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
  • by requesting payment from the customer after placing the order.

If several of the above-mentioned alternatives exist, the contract is concluded when one of them occurs first. The period for accepting the offer begins on the day following the customer’s sending of the offer and ends on the fifth day following the sending of the offer. If the seller fails to accept the customer’s offer within the above-mentioned period, this is considered a rejection of the offer, and the customer is no longer bound by their declaration of intent.

2.4   If the payment method “PayPal Express” is selected, payment will be made via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), in accordance with the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – in accordance with the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects “PayPal Express” as the payment method when placing an online order, the Seller also issues a payment order to PayPal by clicking the button completing the ordering process. In this case, the Seller hereby declares that it has accepted the Customer’s offer at the moment the Customer initiates the payment process by clicking the button completing the ordering process.

2.5   If an offer is submitted via the Seller’s online order form, the text of the contract will be saved by the Seller after the contract is concluded and sent to the Customer in text form (e.g., by email, fax, or letter) after the order has been submitted. The Seller will not make the text of the contract available after this time.

2.6   Before submitting a binding order via the Seller’s online order form, the Customer can identify possible data entry errors by carefully reading the information displayed on the screen. An effective technical measure to better detect data entry errors can be the browser’s zoom function, which enlarges the screen display. During the electronic ordering process, the Customer can correct their entries using standard keyboard and mouse functions until they click the button that completes the ordering process.

2.7   The contract can be concluded in German or English.

2.8   Order processing and contact are usually carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

3) RIGHT OF WITHDRAWAL FROM THE CONTRACT

3.1   Consumers generally have the right to withdraw from the contract.

3.2   For more information on your right of withdrawal, please refer to the seller’s cancellation policy.

4) PRICES AND PAYMENT TERMS

4.1   Unless otherwise indicated in the Seller’s product description, prices quoted are all-inclusive, including statutory sales tax. Any additional delivery and shipping costs will be specified separately in the relevant product description.

4.2   Information about available payment options will be provided to the Customer in the Seller’s online store.

4.3   If payment in advance by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later payment date.

4.4   In the case of payment using a payment method offered by PayPal, payment processing takes place via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”) in accordance with the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – in accordance with the terms for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5   If the payment method “SOFORT” is selected, payment processing will be carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). To pay the invoice amount via “SOFORT”, the customer must have an active online bank account for participation in “SOFORT”, verify their identity during the payment process, and confirm the payment order to “SOFORT”. The payment transaction will be processed immediately by “SOFORT” and the customer’s bank account will be debited. More information about the “SOFORT” payment method can be found online at https://www.klarna.com/sofort/.

5) DELIVERY AND SHIPPING TERMS

5.1   Goods will be delivered to the delivery address provided by the customer, unless otherwise agreed. The delivery address provided by the Seller during order processing is decisive for the transaction.

5.2   If delivery of the goods fails due to reasons for which the customer is responsible, the customer will be responsible for the reasonable costs incurred by the seller in this regard. This does not apply to shipping costs if the customer successfully exercises their right of withdrawal. If the customer successfully exercises their right of withdrawal, the seller’s cancellation policy will apply to the return shipping costs.

5.3   Personal collection is not possible for logistical reasons.

6) RESERVATION OF TITLE

If the seller makes payment in advance, he retains ownership of the delivered goods until the full purchase price has been paid.

7) LIABILITY FOR DEFECTS (WARRANTY)

7.1   If the purchased goods prove to be defective, statutory liability for defects applies.

7.2   The customer is requested to report any goods delivered with visible transport damage to the delivery agent and to notify the seller. Failure by the customer to do so will not affect their statutory or contractual claims for defects.

8) REDEMPTION OF PROMOTIONAL VOUCHERS

8.1   Gift vouchers issued free of charge by the Seller as part of promotional campaigns with a specified validity period, which cannot be purchased by the Customer (hereinafter referred to as “promotional vouchers”), can only be redeemed in the Seller’s online store and only within the specified period.

8.2   Promotional vouchers may only be redeemed by consumers.

8.3   Individual products may be excluded from a coupon promotion if appropriate restrictions result from the content of the promotional coupon.

8.4   Promotional vouchers can only be redeemed before the order process is completed. No later redemption is possible.

8.5   Only one promotional coupon can be used per order.

8.6   The value of the goods must be at least equal to the promotional voucher amount. Any remaining balance will not be refunded by the seller.

8.7   If the value of the promotional voucher proves to be insufficient to cover the order, you may choose one of the other payment methods offered by the Seller to settle the difference.

8.8   The balance of the promotional voucher will not be paid in cash and will not earn interest.

8.9   The promotional voucher is not refundable if the Customer returns the goods paid for in full or in part using the promotional voucher within the scope of his statutory right of withdrawal.

8.10   Promotional vouchers are intended solely for the use of the person whose name appears on the voucher. Transfers to third parties are excluded. The seller is authorized, but not obligated, to verify the financial eligibility of the voucher holder.

9) REDEMPTION OF GIFT VOUCHERS

9.1   Gift vouchers that can be purchased via the Seller’s online store (hereinafter referred to as “Gift Vouchers”) can only be used in the Seller’s online store, unless otherwise stated on the voucher.

9.2   Gift certificates and any remaining gift certificate balance can be redeemed until the end of the third year following the year of purchase. Any remaining balance will be credited to the customer’s account until the expiry date.

9.3   Gift vouchers can only be redeemed before the order process is completed. No later redemption is possible.

9.4   Multiple gift vouchers can be used in one order.

9.5   Gift vouchers can only be used to purchase goods and cannot be used to purchase additional gift vouchers.

9.6   If the value of the gift voucher proves to be insufficient to cover the order, you may choose one of the other payment methods offered by the Seller to settle the difference.

9.7   The balance of the gift voucher will not be redeemable in cash and will not earn interest.

9.8   Gift vouchers are transferable. The seller may, with exculpatory effect, make payment to the relevant holder who redeems the gift voucher in the seller’s online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the relevant holder’s ineligibility, legal incapacity, or lack of authority to represent the seller.

10) APPLICABLE LAW

All legal relationships between the parties are governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of goods. For consumers, this choice of law applies only to the extent that the protection granted is not revoked by mandatory provisions of the law of the country where the consumer has his or her habitual residence.

11) ALTERNATIVE DISPUTE RESOLUTION

11.1   The European Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court resolution of disputes arising from online sales contracts or service contracts to which the consumer is a party.

11.2   The Seller is not obliged and does not wish to participate in dispute resolution proceedings before a consumer arbitration board.